MANAGEMENT’S COVID‐19
STATEMENT
March 26, 2020
These are unprecedented times for us as a country and as a global
community as nations around the world are navigating the challenges
of the COVID‐19 pandemic. We, as apartment managers and members of
your communities, both recognize and feel the far‐reaching impact
of this event. It is felt by all those who contribute to our
communities, including our residents and their families, our staff,
vendors, and countless others that help make our communities a
place to call home. While the road ahead may be long and at times
uncertain, we are committed to ensuring that all those who
contribute to our communities continue to thrive. We are encouraged
by the steps being taken by the U.S. government to provide
financial support that could benefit all members of our community,
including legislation that would specifically benefit college
students and their families. In addition, universities are actively
working to protect and support the value proposition that a college
degree offers for those entering the workforce now and for years to
come. To that end, most universities are continuing to conduct
courses online for the spring semester and are committed to
reestablishing in‐person course work as soon as a safe learning
environment can be achieved. Our communities are an integral part
of this value proposition, and we will continue to uphold our
obligation to provide an environment in which our residents can
prosper in their academic and/or professional pursuits.
HEALTH AND
SAFETY
We remain committed to and focused on the health, safety and
well‐being of our residents and community members. At our
communities, we have:
- Adopted relevant guidelines issued by the Centers for Disease
Control and the World Health Organization and have communicated all
guidelines to our residents and staff;
- Increased the frequency of cleaning services and are providing
supplies to keep our residents safe in our communities;
- Implemented social distancing guidelines, resulting in the
temporary closure of non‐essential amenities and common areas and
suspension of community events, all which we hope to resume as soon
as possible;
- Created policies and procedures to allow our staff to continue
to deliver essential services to our residents, while at the same
time abiding by government orders and social distancing guidelines;
and;
- Ensured our communities are well‐equipped for seamless virtual
operations, and that our residents are able to communicate with our
managers as needed.
OPERATIONS DURING THE
PANDEMIC
Nearly all the universities we serve are moving to some form of
online course work for the spring semester, allowing students to
complete remaining course work and earn applicable credits. Our
goal is to ensure that our residents continue to have a safe and
secure place to call home – a place that is conducive to their
academic and/or professional success. As always, our residents
benefit from the flexibility our communities offer, and may leave
for extended periods of time (e.g., Winter Break, Spring Break), or
occupy their units even when campuses are closed. Regardless of
occupancy levels, we remain fully staffed and operational at all
times during the respective lease terms, and we carry the overhead
costs of doing so, including paying our staff, vendors, local
taxes, utilities, and all other expenses necessary to serve our
residents. We remain committed to upholding our commitments to our
residents, and we ask that our residents do the same. In light of
these commitments, we are not offering lease terminations or
refunds at our communities, and we ask our residents to understand
the necessity and rationale underlying this policy.
Notwithstanding this policy, we do recognize that some of our
residents and their families are currently experiencing hardships
and we empathize with their situations. We strongly believe the
relief offered by federal, state, and local programs will be a
valuable benefit to our residents and their families, as well as to
the greater communities in which we operate. To further support our
residents and their families during these difficult times, we have
temporarily suspended financial‐related eviction proceedings. We
remain committed to open communications with our residents
experiencing undue financial hardship as a result of the pandemic,
and we ask for your patience as we work to develop a program to
assist those with the greatest need.
LOOKING
FORWARD
These are challenging times, but this, like all difficult things,
shall pass. While we cannot always offer an immediate answer or
solution to the issues arising from this pandemic, we will continue
to navigate our communities on a course that emphasizes the health
and safety of our residents and staff. Thank you for your patience
and understanding as we work through this challenge together.
Sincerely,
Management
Call:
(850)-512-1031 | E-mail: leasing@catalystfsu.com